How to submit a support ticket

Our support team handles questions about report access, data interpretation, technical issues with dashboards, and anything else that affects your ability to use BrandTrends. Please submit a ticket for every support request so nothing gets lost in email threads.

Email us to open a ticket

Send an email to support@brandtrends.ai. A ticket will be created automatically and an agent will pick it up.

Open a new email in:

Gmail Outlook on the web My default mail app

What to include in a good ticket

The report, dashboard, or country concerned.
The wave / period the question relates to (e.g. "Wave 2 2025").
A screenshot for anything visual (broken chart, login error, missing file).
The browser and device if the issue is technical.
Whether the issue blocks your work, so we can prioritize correctly.

Response times

Standard tickets — first response within 1 business day.
Blocking issues (e.g. cannot access the portal) — we aim for same-day response during business hours.

For commercial questions instead, please contact the sales team.